ServiceWorld

Content:

While setting up the game, the dimension of the company is clarified through the distribution of coins to the different positions of the board representing fixed assets and current assets. Participants learn a value-adding process with several sequenced phases – order placement, request execution and order costing.

Thereby the problematic nature of different job profiles and competences of employees at different phases of the purchase order processing are demonstrated and the effects on low capacity utilization of employees as well as the economical dimensions of long training periods are addressed.

During the game participants create the balance sheet and the profit and loss account and determine the most important economical key figures of service enterprises. By means of these figures, the effect of “process-organized” measures, which are defined by the participants themselves, is demonstrated

Benefits:

• Understanding basic business principles in the service industry
• Strengthening entrepreneurial skills of employees
• A highly motivated atmosphere is attained, and actual measures for the improvement of daily business are defined

• Besides basic skills, active participation is encouraged

Target group:

All employees in service enterprises

Duration:

1 Day

Number of Participants:

24 per Trainer

We can simulate your world:

BTI develops customised simulations to suit your special requirements.